Many Hulu users report issues with the screen going black or freezing after an Ad or commercial.
Often the sound can be heard, but the video is frozen, or the screen is black.
This can happen on any device, including a Roku, Fire TV Stick, Android TV Box, Windows PCs, Smartphones, and more.
Why Does Hulu Keep Freezing and Buffering?
There are several reasons that can cause Hulu to buffer including internet Speed, Router, WiFi problems, Hulu servers, App error, and more.
Having a good internet connection is needed with most homes having fast internet speeds.
Of course, sometimes WiFi will need to be used just be sure the WiFi is not the cause.
Hulu servers may also be having a problem or be busy causing a slow down.
While the servers can cause a slow down, the Hulu network is very good and usually not an issue.
Another cause is the device and the app being used.
Your device may be causing a slowdown, or the app may need to be updated.
Hulu Internet Speed Requirements
- 3-Mbps Download Speed (Can Stream Older 520p Movies and TV shows)
- 8-Mbps for Live Streams
- 16-Mbps for HD 4K Streams
The minimum speed Hulu requires is 3Mbps which will only stream older 520p movies and TV shows.
This is the resolution used for many old movies and TV shows from the 1980s and 1990s.
16Mbps is required for HD 4K streams but faster the better.
The average home internet speed is 93.98 Mbps which is much faster than needed to stream online videos from Hulu.
The device being used will need to also have a fast internet connection to the router, or it may buffer.
To check your internet speed open a browser and Google Internet Speed Test to use the Google Speed Tester.
Alternatively, websites such as Ookla can test an internet connection speed.
Test the device Hulu is being used on to see what the speed is.
If the speed is lower than 20Mbps there likely is an issue with the device or router.
Test the internet speed with another device to see if it is also slow to help narrow down the problem.
5 Fixes When Hulu Keeps Freezing and Buffering
- Fix #1 Restart the Router
- Fix #2 Restart Your Streaming Device
- Fix #3 Check for Updates on Your Device
- Fix #4 Uninstall and Reinstall the Hulu App
- Fix #5 Use a Web Browser Such as Chrome
Routers are the gateway to the internet and can have errors at times and need to be restarted.
This is mainly with WiFi, but errors can also cause Ethernet not to work.
Restarting the router will clear out any errors and get it working again.
There are many devices that can stream Hulu from a Windows Laptop to a Fire TV Stick.
Each of these devices has different hardware and apps which may have an error.
Restarting your device and app can help clear out any error and get things working again.
How updates are done will depend on the device but will be in settings somewhere.
How the Hulu app is uninstalled and installed back in will also depend on the device.
Adding the app back in will also vary, with most going to an App Store such as Google Play or the Hulu Website.
Most devices will have a browser available to use which may work better than the app.
If your internet connection is fast and the Hulu app keeps buffering using a browser will likely fix the problem.
If Hulu keeps freezing and buffering when you are watching videos, there are several fixes that can be done.
The most common problems is slow WiFi speeds or the Hulu app having an error.
Resetting the router can often help fix WiFi issues but using an Ethernet cable is always best if possible.
If the app is causing the buffering, try to restart the app and check for updates.
Using a web browser such as Chrome will also work and bypass the app.
Do you have a fix for Hulu streaming problems that is not on the list? Let us know your thoughts below.