3 Fixes for PS4 Unrecognized Disc Error

By | September 3, 2021

How To Fix PS4 Unrecognized Disc

If you have a PlayStation 4 and it keeps giving an “Unrecognized Disc” error, there are several fixes that can be done.

This is a known error with the PS4 that many users report having at some point in the system’s life.

PS4 Unrecognized Disc Mechanical vs. Software Fixes
When a disc is unrecognized, two main things can cause the problem, mechanical and software.

You have likely already tried to clean the disc but be sure to test the PS4 with a know good disc to see if it works.

If a known good disc works, it is likely a software problem with the main fixes below.

If there is a lot of noise inside the case when it is trying to read the disc, it can also be the rollers that are known to cause problems.
How To Fix PS4 Unrecognized Disc On Side
When there is a mechanical problem, many users have had good success placing the unit on its side.

The main thing is to verify if it is a software problem or mechanical problem as these are two very different fixes.

3 Fixes for PS4 Unrecognized Disc Error

    Fix #1: Boot Safe Mode and Install System Software Update
    Doing a system update or reinstalling the system software is the main fix for a software problem.

    Often there is an update to install which will clear out the error and get the unit working again.

    To do a system update requires booting into safe mode.

    How To Boot the PS4 into Safe Mode and Update

    1. Power Down the PS4 and Hold the Power Button for 10-12 seconds until 2 beeps are heard.
    2. Ho To Boot the PS4 into Safe Mode and Update Step 1

    3. Connect the PS4 Controller Wired Directly to the system
    4. Ho To Boot the PS4 into Safe Mode and Update Step 2

    5. Once in Safe Mode Press the Play Station Button
    6. Ho To Boot the PS4 into Safe Mode and Update Step 3

    7. Select option #3 Update System Software
    8. Ho To Boot the PS4 into Safe Mode and Update Step 4

    9. Select Update Using Internet
    10. Ho To Boot the PS4 into Safe Mode and Update Step 5

    11. Select and Install the latest version
    12. Ho To Boot the PS4 into Safe Mode and Update Step 6

    13. The file will download and install
    14. Ho To Boot the PS4 into Safe Mode and Update Step 7

    15. After the update restart and retest the disk

     
    Fix #2: Boot Safe Mode and Rebuild PS4 Database
    Rebuilding the PS4 database has been known to fix disc issues.

    PlayStation states that it will take a few hours to rebuild but in my experience, it usually finishes in 10-15 minutes.

    Of course, this may vary from user to user, so be sure to give it time.

    How To Rebuild a PS4 Database

    1. Power Down the PS4 and Hold the Power Button for 10-12 seconds until 2 beeps are heard.
    2. Ho To Boot the PS4 into Safe Mode and Update Step 1

    3. Connect the PS4 Controller Wired Directly to the system
    4. Ho To Boot the PS4 into Safe Mode and Update Step 2

    5. Once in Safe Mode Press the Play Station Button
    6. Ho To Boot the PS4 into Safe Mode and Update Step 3

    7. Select option #5 Rebuild Database
    8. How To Rebuild PS4 Database Step 4

    9. Click OK
    10. Ho To Boot the PS4 into Safe Mode and Update Step 8

    11. The PS4 will restart and show a line with an estimation until it is finished
    12. How To Rebuild PS4 Database Step 5

     
    Fix #3: Full Initialize PS4 Software
    Initializing the PS4 software is another known fix for an unrecognized disc.

    Before doing this be sure to back up any game saves as they will be deleted.
    How To Install Full PS4 Installation of Software
    Go to Application Saved Data Management–> Saved Data in System Storage–> Upload Online Storage.

    Any installed games will also be deleted if this is done.

    How To Full Initialize PS4 Software

    1. From the main menu go to Settings
    2. How To Install Full PS4 Installation of Software Step 1

    3. Scroll down and select Initialization
    4. How To Install Full PS4 Installation of Software Step 2

    5. Click Initialize PS4
    6. How To Install Full PS4 Installation of Software Step 3

    7. Click Full
    8. How To Install Full PS4 Installation of Software Step 4

Summary
If you are getting an unrecognized disc error non your PlayStation 4 it can no doubt be very frustrating.

The first step is to see if it is mechanical or the software programmed into the unit.

If you find it is the software, boot into safe mode and do an update.

Next, boot into safe mode and rebuild the database as this has been known to solve the problem.

And last, do a full initialize of the PS4 software, which is also known to fix disc errors.

Have you had issues with the PlayStation 4, an unrecognized disc problem? Let us know your thoughts below.
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