How To Connect a PS5 to Hotel WiFi

By | August 19, 2022

How To Connect a PS5 to Hotel WiFi
Page Table of Contents

If you are trying to connect to a hotel WiFi with your PlayStation 5 and having problems, there are two fixes.

The first fix is to use a menu option in the PS5 to connect, and the second is to use a smartphone or laptop as an authenticator.

Can You Hook up PS5 to Hotel WiFi?

Yes, the PS5 can be connected to most hotel WiFi systems.

Depending on the hotel WiFi setup, there can often be a few more steps to get online.

Most use an authentication system that the PS5 will need to be authenticated on to get online.

Why Won’t the PS5 Connect to the Hotel WiFi?

A PlayStation 5 has issues with hotel WiFi because most hotels/motels use a browser to log in and authenticate a user.

When a user logs into the hotel WiFi with a username and password, it is called authentication, and a browser has the built-in function to perform this task.

Since the PS5 does not have a browser, different methods must be done to authenticate and sign a user into the hotel network.

Also, some hotels will use the 2.4Ghz band instead of 5Ghz, which is best set manually.

Method #1: Use the PS5 Built-in Authenticator

  1. On the PS5, go to Setting–> Network and connect to the Hotel WiFi with the login details (It will fail but is the first step.)
  2. How To Connect a PS5 to Hotel WiFi Method 1 Step 1

  3. Go to Settings–> User’s Guide, Health & Safety, and Other Information.
  4. How To Connect a PS5 to Hotel WiFi Method 1 Step 2

  5. Select Users Guide
  6. How To Connect a PS5 to Hotel WiFi Method 1 Step 3

  7. Click Yes on the popup.
  8. How To Connect a PS5 to Hotel WiFi Method 1 Step 4

  9. The hotel sign-in should now come up and allow you to enter the login authenticator information.
  10. How To Connect a PS5 to Hotel WiFi Method 1 Step 5

  11. After entering the information, it should popup with a green check-mark and say success.
  12. How To Connect a PS5 to Hotel WiFi Method 1 Step 6

  13. Go to Network and select Test Internet Connection.
  14. How To Connect a PS5 to Hotel WiFi Method 1 Step 7

  15. The internet connection will be tested, which can take some time but let it finish.
  16. How To Connect a PS5 to Hotel WiFi Method 1 Step 8

  17. Once it displays Connection Test Complete, the PS5 should now be connected to the hotel WiFi.
  18. How To Connect a PS5 to Hotel WiFi Method 1 Step 9

Method #2: Use a Smartphone as an Authenticator

  1. Connect to the hotel WiFi with a smartphone.
  2. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 1

  3. Connect to the hotel WiFi with the PS5.
  4. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 2

  5. Click on How To Authenticate.
  6. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 3

  7. The smartphone should popup with a number such as PS5-440 and say sign-in required.
  8. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 4

  9. Enter the password details from the PS5 screen into the smartphone and click connect.
  10. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 5

  11. A notification will come up; select it, and a hotel login will display.
  12. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 6

  13. After entering the hotel’s login details, it should display PS5-XXX connected, and the PS5 should be online.
  14. How To Connect a PS5 to Hotel WiFi Use a Smartphone as an Authenticator Step 7

  15. If the login fails, try again, but be sure to remove the old connection from the PS5.

Summary
Many PlayStation 5 users report issues when trying to connect to a hotel WiFi with a message saying failed.

The main issue with hotel WiFi is the way it authenticates a user, which is usually done with a web browser.

Since the PS5 has no web browser, two different methods are used to get authentication.

The first method is to use the menu option Users Guide to log into the hotel.

The second method is to use a smartphone or laptop to get the PS5 authentication on the hotel network.

Both work equally well, and which method is best will no doubt be the one that works for you.

If you get a message saying Host locked, delete and remove the connection for the PS5 memory since it can at times cause a conflict.

Removing the old connection and starting with a new connection are often needed to reconnect when a signal is lost.

If the above steps do not work, call the hotel IT service, if available, and have them enter the PS5 Mac address number.

When the Mac address number is added to their system, the PlayStation should be able to log in normally.

Have you had issues when connecting a PS5 to a hotel WiFi? Let us know your thoughts below.


 




 

2 thoughts on “How To Connect a PS5 to Hotel WiFi

  1. Bryan

    Old outdated info. Going to user guide only yelds a message reading: “can’t connect to the internet.” With the option “(more info) (suggested actions) (ok)” clicking more Info flashes the screen white. And does nothing. Clicking Suggested actions it tells you to restart the router, the ps5, and the router again… which is not useful since we are in a hotel! Clicking OK cancels out of the window which also doesn’t help. Before this last update I was able to authenticate via cellphone, after the update I can’t even do that. It won’t give me the option to connect my phone to the ps5 to authenticate. There is no ethernet port in this room either.

    Reply
  2. Cody

    Is it possible to connect to hotel internet that requires a passcode with a wired connection? I tried connecting to it first then loading the user guide and it wouldn’t go to the hotel page. Is there another way?

    Reply

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